Please take the time and read the information provided below. The solution to your inquiry may be available here. If you are unable to find an answer to your question, kindly send us an email to firstname.lastname@example.org. We will get back to you within 3 working days.
I want to work with you as a model.
That’s nice to hear. Please send us an email at email@example.com We accept models of all shapes, sizes, backgrounds and ethnicities. We get a lot of casting applications every day so make yours special. You must be 18 years or older to apply. You must have a passport to travel overseas. Email us 10 photos of you without too much make up and your preferred phone number to reach you.
Billing Related Issues:
For all billing and payment related issues including cancellations please visit www.epoch.com
Unable to Buy Membership ?
Payment Declined or Transaction Failed error? The answer for this is that: You need to check first that whether your Debit card or Credit card allows you to do International online payment. If not then, It is a Domestic card. Simply contact your bank and ask them to allow your Debit Card or Credit card to make international purchase.
I don't recognise some of the charges on my credit card statement.
We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name of our billing processing company will be on your statement. Upon enrolment to any of our sites, you’re sent a welcome email that includes membership details that lists the name of the billing processing company that accepts your payment. If you can’t find this email in your inbox, try checking your email account's spam folder. If you feel you haven't received this confirmation email, send us an email and we will provide you with professional advice in the event you have been a victim of fraud.
How can I verify if my account has been cancelled?
Upon successful cancellation of an account, you will be sent a confirmation email to the email address used during sign-up. If you can’t find this email in your inbox, try checking your email account's spam folder. If you haven’t received the confirmation email or you don’t have access to the email address on file, send us an email to firstname.lastname@example.org and we’ll verify the cancellation.
How often will I be charged for my membership?
Monthly memberships are billed upon sign-up and every 30 days thereafter until cancelled. Six month memberships are billed upon sign-up and every 180 days thereafter until cancelled. Recurring yearly memberships are billed upon sign-up and every 365 days thereafter until cancelled. One year memberships are only billed upon sign-up and automatically expire after 365 days. Trial memberships are billed upon sign-up and are automatically upgraded to standard monthly memberships unless cancelled within the trial period. If a trial membership becomes upgraded, the resulting standard monthly membership billing policy will apply as of the upgrade date.
How does the Trial membership work?
Many of the sites allow for the purchase of a trial membership at a special-offer price and are only available for a certain number of days. All trial memberships are automatically upgraded to standard monthly memberships unless they are cancelled within the trial period. Please refer to the “Terms and Conditions” for further information.
How do I cancel my membership?
At the bottom of home page we list our billing partners and put links directly to them. Please click on the partner who is billing you and request cancellation on their website.
I am having problems playing videos
Our site has been designed for modern browsers. If you are using an older web browser, we suggest you upgrade to Google Chrome. https://www.google.com/chrome/browser/
I would like to provide feedback or suggestions. How can I do this?
We always welcome all feedback and suggestions. We have a stunning team of support people who read every email, and make sure that it gets passed to the right department - Production, Technical, Accounts, etc. If you would like to give us any form of feedback, please send an email to email@example.com
None of this answers my questions. How do I get support ?
Please send an email to firstname.lastname@example.org and we will get back to you within 3 working days.